Shipping and Return Policy
Mahalo nui for shopping with us! We strive to provide quality products and excellent customer service. Please review our shipping and return policy below.
Shipping
Processing Time: Orders are typically processed within 2-3 business days.
Shipping Time: Depending on your location, shipping times typically range from 5-7 business days.
Shipping Fees: Shipping fees are calculated at checkout. Free shipping may be available for orders over a certain amount.
Exchanges
We understand that sometimes things don’t work out. While we do not offer refunds, we are happy to provide an exchange for items that meet the following conditions:
Eligibility: Items must be unworn, unwashed, and in their original condition with all tags attached.
Exchange Process
Contact Us: Email us at polanipoised@gmail.com with your order number and details of the item you'd like to exchange.
Return Instructions: We will provide you with the return shipping address.
Inspection: Once we receive and inspect the item, we will confirm that it meets our exchange criteria.
Exchange Shipment: After approval, we will ship out the exchange item to you.
Please note that you are responsible for the shipping costs associated with returning the item to us. We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.
Non-Exchangeable Items
Final sale items, undergarments, and custom-made pieces cannot be exchanged.
For any questions or concerns, please contact us at polanipoised@gmail.com.
Mahalo for supporting our business!